“High-performing operating rooms are essential for success in today’s health care environment. To provide better care, create better outcomes, and lower readmission rates, an OR must work at peak efficiency. At SpecialtyCare, we understand this. We believe that we have a responsibility to do more than provide great clinical care; we must also work with you to create safe and efficient systems that eliminate waste, save time, and ultimately, drive down costs.
Our success has been built on this philosophy of adding unparalleled value to hospitals and surgical facilities all across the country, and I am proud of our team of innovative, highly trained clinicians who live our mission every day. Let’s talk about working together to create high-performing operating rooms. We can help you deliver both clinical and financial results.”
Through our broad experience, we have helped shape the standards for quality in our industry. Our Centers for Education and Quality are helping improve patient care and delivery of clinical services throughout the industry.
SpecialtyCare was one of the first clinical outsourcing companies to develop and implement quality indicators to objectively measure and analyze clinical performance and outcomes. These benchmarks not only help quantify our value to our customers, but also identify opportunities to further enhance our services.
Understanding Our Clients’ Needs
SpecialtyCare is committed to being, Your Trusted Clinical Partner, and we recognizes the importance of customer service and communication of clinical information to our clients.
In order to ensure that we excel in customer service and quality improvement, SpecialtyCare has adopted a client services methodology that we call Clinical Partners for Life. This methodology includes Transition and Expectations Meetings to ensure that we deliver value to our clients. The objective for these unique meetings is to provide our clients the opportunity to define what they value and clarify and prioritize their expectations of SpecialtyCare. These meetings are key to building a foundation for a collaborative relationship and provide a measurable path to ensure a successful partnership.
SpecialtyCare maintains that it is crucial to measure customer satisfaction and conducts both qualitative and quantitative surveys on a regular basis.
Our contract retention rate is 99.5%. In addition to an exceptionally high retention rate, we have seen steady growth each year with the addition of new hospital, health system, and GPO contracts.
SpecialtyCare’s commitment to ongoing training and education keep our clinicians current on procedures, equipment, and industry issues. We provide onsite and online education and training to our associates to help them be better clinicians and managers for our clients.