Those of us who work in healthcare understand the importance of structured processes and clear communication during a patient handoff. Discontinuity puts the patient at risk and increases the likelihood of medical errors. As an outsourced OR services provider, a handoff takes on another meaning for us at SpecialtyCare—the transfer of an entire service without interrupting hospital operations or compromising patient care.
As I reflect on the past year, I’m reminded of the importance of leadership in organizations. While there is no one right way to lead, all effective leaders operate with clear values, authenticity, and integrity. In 2016, we launched a new reward and recognition program—SpecialtyCare Heroes. The program enables our staff members to nominate colleagues who have gone above and beyond in serving our patients, our customers, and our teammates. As I read through the nominations, I’m struck by the enormous dedication of our people, and I am truly inspired. The stories demonstrate a commitment to high performance, an attitude of caring, and a foundation of strong personal values. They reinforce one of the most enduring lessons I’ve learned about leadership over the years: Leaders can be found in all positions and at all levels of an organization.