A complex system offers a lot of places to hide bad behavior. Medicare and Medicaid—programs at the heart of the current healthcare debate—are particularly vulnerable to violations of Stark Law, the Anti-Kickback Statute, and the False Claims Act. Nearly every day, the Office of Inspector General (OIG) issues details of individuals and hospitals being charged or convicted of healthcare fraud and abuse. Financial penalties and the possibility of imprisonment aside, damning headlines can destroy the bottom line and reputation of even the most respected providers. Compliance violations drive up healthcare costs and compromise patients who are overcharged or subjected to unnecessary tests and treatments.
As I reflect on the past year, I’m reminded of the importance of leadership in organizations. While there is no one right way to lead, all effective leaders operate with clear values, authenticity, and integrity. In 2016, we launched a new reward and recognition program—SpecialtyCare Heroes. The program enables our staff members to nominate colleagues who have gone above and beyond in serving our patients, our customers, and our teammates. As I read through the nominations, I’m struck by the enormous dedication of our people, and I am truly inspired. The stories demonstrate a commitment to high performance, an attitude of caring, and a foundation of strong personal values. They reinforce one of the most enduring lessons I’ve learned about leadership over the years: Leaders can be found in all positions and at all levels of an organization.